Green Team: DC Walk or Bike to Work Day

by Erin Gray 20. June 2011 15:21

An update from the Green Team: our first transportation emissions’ reduction activity is happening tomorrow! It’s the “Walk or Bike to Work Day” event, for which we’ve invited all staff to walk or bike to and from work. For those who live too far away, or need to take a vehicle or transit for logistical reasons, the option is available to donate $5 to Less (less.ca), a carbon offset program recommended by the David Suzuki Foundation. The reward is a picnic lunch (weather permitting) for all participants, including those who donate to offsets.

We’re hoping to encourage employees to use lower carbon-emitting methods of transportation, and prove that biking or walking is feasible and a nice change of pace. Bonus: we’ve asked participants to take a photo of themselves on their way to work, so we should have some fun updates later in the week.

Though there’s no rain in the forecast, we all know that Toronto weather can be unpredictable... fingers crossed for a sunny day!

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Digital Cement Office Post

New kind of project, same approach: Digital Cement goes Green

by Erin Gray 4. April 2011 16:10

Recently we began a new project at Digital Cement; one that helps us feel even better about where we work and hopefully brightens Finance’s day with some cost reductions. It’s the Digital Cement Green Office Initiative, complete with Green Team, project plan and docket.

Though this may seem like a departure from our everyday client projects, many parallels can be drawn:

We’ve approached it from an analytical angle

We brought in partner firms with experience reducing organizational footprints. We spoke with several vendors before realizing we have all the skills required for this project in-house — which led to the inception of our Green Team! It was during this phase that we identified our four emissions areas: Energy, Transportation, Waste and Inputs/Suppliers.

We’re measuring a baseline

As with most of our clients’ problems, we require a measurable starting point to improve upon. We’re taking the four emissions categories identified during our Analysis phase, measuring current levels using standard industry processes and reporting these results in units both widely-accepted in the industry and quantifiable to the audience. An example of this is our baseline measurement for annual printer paper usage being the equivalent to 5 full-grown trees.

We’re setting specific, measurable goals

We’re setting explicit reduction targets for each emission source within our reasonable control. We have analyzed where we feel we can improve by reviewing the measured baseline emissions, and using intimate knowledge of our business and other organizations’ successes and failures as a starting point. An example of a goal is to reduce the number of trees used for printer paper in half, to 2.5 full-grown trees per year.

We’re creating detailed execution plans to achieve these goals

As on all our projects, we’re breaking out what needs to be done in order to achieve measurable goals. In the printer paper example, several steps could be taken to achieve our reduction goal: sourcing paper with more recycled content will reduce the number of trees required for each package before it even arrives to the office; using double-sided printing and installing codes on the printers are actions that will reduce paper consumption in the office.

We’re re-measuring to ensure our goals were met, and recalibrating if not

Using the same methods as our initial baseline measurement, we plan to re-measure once the execution plans have been completed. The time frame will likely differ for each emissions group. For example, replacing our cleaning supplies will probably happen more quickly than reducing our transportation emissions. This is because the latter requires behavioural changes, such as carpooling, using public transit or cycling. And although we are well-versed in influencing change as virtually all our client projects require some sort of shift in behaviour on the part of the consumer, this is where we’ll inevitably need to get creative. Shame tactics have been suggested — (s)he who prints the most pages wears a dunce cap for the week — but this may need to get approved by management…

In the meantime, we’re encouraging everyone to make their lives a little more green. Using a lower-emitting form of transportation to get to work, turning off monitors, hard drives and desk lamps at night, only printing when necessary, and bringing lunch in a reusable container are all small steps to lower individual, and subsequently, our office’s environmental footprint.

Stay tuned for updates, as we move through the stages of greening our office.

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Digital Cement Office Post

SXSW 2011 Recap

by Scott Boms 4. April 2011 12:19

2011 marked my fifth consecutive year of travelling to Austin for SXSW Interactive. Southby (as it’s affectionately known) has been, and arguably still is the single biggest design, technology and media conference in the world with nearly 25,000 people in attendance this year, a number which significantly surpassed 2010’s exponential growth.

Here’s the thing though—with more than 2500 panels to choose from this year, the quality of the conference sessions hasn’t exactly kept up with the pace of growth. A paradox of choice has resulted from the need for additional locations and sessions. What to see? Which talks will ultimately prove worthwhile?

Finding those winners has always been hit or miss. I’ve found it was sometimes better not to choose at all and instead go with the flow and instead engage with friends, peers and the design community at large over coffee or some chocolate bacon.

Nevertheless with solo talks and group panels covering design and branding, content strategy, user experience, entrepreneurship, communications and social media, along with project management and much more, there are always a handful of gems. In the case of 2011, a few choice picks were:

Aside from the conference sessions themselves, the social aspect of being there in Austin, surrounded by many of the “best of the best” in their respective fields is a significant draw, proven by the rise in attendees foregoing a conference badge entirely and instead travelling to Austin solely to participate in the grassroots and social activities often arranged by small groups of like-minded peers. A perfect example being the annual Found Type Photowalk, started three years ago by my friend, designer, Dan Rubin, and which has otherwise been coordinated by fellow type nerds Grant Hutchinson, Luke Dorny and myself the last two years.

Since I started attending I’ve made countless friends, and the opportunity to see them in person every year, if only at this one event, is inspiring and invaluable. Every year more friendships are forged, ideas are bounced around and breakthroughs happen.

Will I go again next year? Almost certainly. But will it be more for the value of the community aspects of the conference or for the conference itself — that remains the question.

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Digital Cement Office Post

What we Can Learn from the American Red Cross Near Twitter #Fail

by JdeLarzac 23. February 2011 10:00

Turning lemons into lemonade in social media - is that even possible?  The American Red Cross proves that it is.


With the influx of social media usage, we are all too familiar with the story of a rogue tweet.  For example, we’ve seen a community manager accidently updating a professional account with personal information, sarcasm not quite jumping across the 140 characters, and a business not understanding how to use the channel.  But according to the American Red Cross, this doesn’t have to lead to the social media #fail blog.

Don’t believe us?

Check out what @RedCross did on Twitter recently.

First, a social media specialist tweeted this:


Obviously not what the American Red Cross wants to tweet. Immediately the Social Media Director received a number of emails and quickly deleted the post. 
What happened next?  From past examples of business blunders, we’d think @RedCross would be scorned for such a tweet, but that wasn’t the case.
Quickly the American Red Cross tweeted this:


Did they really tweet a joke in response to that?  This is an impressive way to spin the conversation around, @RedCross. Kudos!

Furthermore, in the spirit of this tweet, beer brand @dogfishbeer perpetuated the positivity, generating donations for the American Red Cross using hashtag #geetngslizzerd.

What!? An extremely positive result to a potentially disastrous tweet? Who would have thought?

Based on recent history, we would definitely say “no,” but this example proves otherwise.  I’m extremely impressed with the foresight of @RedCross to put up that tweet.  This is a great example of how social media continues to evolve and surprise.  If you have a community manager that sends a “rogue” tweet, learn from this and turn lemons into lemonade.

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Digital Cement Social Media

Facebook Fan Page Overhaul Excites Marketers

by JdeLarzac 17. February 2011 00:51

Facebook has done it again: an update. But unlike previous updates, this one was a complete fan page overhaul.

As a business using Facebook fan pages, you probably liked quite a few features already:

•    Longer updates that include thumbnails, links and insights to views.
•    The option to add new customized tabs to look more like a webpage.
•    The chance to develop your own custom applications for more consumer click throughs and interaction.
•    The ability to easily share information from your website to Facebook through consumer updates and simple social plug-in installs.

The possibilities for marketers to reach their consumers on Facebook seemed endless. Then you realized your marketing was limited to Facebook advertising and your fan page, giving you no chance to interact, browse or use Facebook like a user does.

That large negative is no more.

Facebook now allows pages to interact across Facebook.  That is, the admin of the fan page can now surf Facebook as the page and “like” other pages, or the admin can be distinguished from the page and comment on their own fan page.  (Before the admin used to always be attributed to the page so they couldn’t comment on the page at all.)  How companies utilize this increase in interaction will be interesting to monitor in the coming months.

Facebook fan pages now resemble profile pages more so than the ‘traditional’ fan pages we are used to.  With the same updated photo viewing across the top of the wall, smaller profile picture and the tabs being moved to the left-hand column, you’d be hard pressed to know you’re on a fan page at first glance.

Facebook has once again given marketers an overwhelming reason to use their platform to market and connect with consumers.

We believe this is a great opportunity for businesses to become more engaged on Facebook.  Twitter has always been the platform for direct customer interaction, and now Facebook has inherited this ability plus the option to customize your page.  We’ll learn what will become the ‘social norm’ for fan pages.  Facebook will always continue to evolve over time, but this is the first major overhaul to fan pages in quite some time, and the new functionality is a true game changer.  As with updates, it will take time to see how this shapes Facebook for marketers moving forward, but we are excited to see the transformation and can’t wait to interact more with our fans on Facebook!

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Digital Cement Social Media

iAd Wireframe Stencils

by Scott Boms 5. January 2011 11:45

Although some may say Apple's innovative iAd platform is off to a slow start, their release of the iAd Producer software in December should help change that.

To-date, much of the burden in producing the ads has been entirely on Apple's own design shoulders. Now that the platform has matured to the point where Apple is allowing designers and developers to build on it and "get in the game", experience designers need some resources to plan and design iAds, and so we've produced a set of OmniGraffle Stencils and Illustrator templates that can be used to do exactly that.


Keep in mind that these templates, although formatted for 320x480 resolution (remember, the iPhone 4's retina display is 640x960 at 326ppi) are designed to scale up to full size using the magic of vector shapes.

If you like them, find them useful, we'd appreciate any assistance in getting the word out about them. And if you've got suggestions for improvements - we're all ears.

Download the iAd Wireframe Stencils here (11.1MB zip file)

 

 


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Experience

Happy Holidays From Digital Cement

by JdeLarzac 23. December 2010 12:30

It's that time of year again.  Time to enjoy gatherings with friends and family, sharing in holiday traditions and celebrating the New Year! Digital Cement would like to wish everyone a Happy Holiday season and a Happy New Year!  We hope 2011 is a great year for everyone!

The DC Round Table blog started just a few months ago, but the posts have been informative, fun and hopefully eye opening.  We love what we do here at Digital Cement and look forward to bringing you more great content in 2011.

Happy Holidays!

The Digital Cement Team

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The 3 Dimensions of Effective Mobile Email

by JCDunn 17. December 2010 11:02

We know that Smartphone use is on the rise and with it comes more people reading emails on their mobile. Market research firm Nielsen condensed all time spent on the mobile internet into one hour and found nearly half of it was spent on email.  This is a very telling statistic because it goes beyond corporate, Blackberry-centric, email use to include consumers accessing Hotmail, Yahoo and Gmail via their devices. 

That’s important as Blackberries, despite their generally justified status as a workplace productivity hero, are hopeless at handling the sort of HTML emails that marketers deploy. Images are off, links are exposed and the whole point of creating email eye-candy is defeated. I’m confident this will be sorted out shortly but it’s the current reality. And it’s one that has driven the existing mobile email paradigm.

The Current State of Mobile Email

Marketers that do created ‘mobile friendly’ versions of their emails (and, if we’re being candid, most still don’t) typically take the following approach: In the pre-header of the email there’s a link saying something like ‘On a mobile device? Click here’. Clicking on that link will do one of two things – take the recipient to a text only version or take them to a mobile web page recreating the richer HTML experience. The latter is clearly more favourable from a branding + presentation POV.

iPhones and Android devices do a much better job handling HTML emails. Images are displayed, for starters. But email design is web-centric.  Multi-column emails are common and with mobile’s smaller screen sizes lead to tiresome side to side scrolling. It’s a cumbersome reading experience.

According to the PEW Internet & American Life Project, 34% of all cell phone owners have sent or received an email on their device. This number is slightly higher than the percentage of cell phone owners that have Smartphones but is conclusive enough to confidently say, at a minimum, “Smartphone users = mobile email user.”

With Smartphone penetration set to overtake feature phones in the next year or two and only continue upward, the implication should be clear: The approach to email marketing needs to evolve to account for changing consumer consumption patterns and expectations.

Your emails are being viewed on devices you haven’t designed and tested for and in contexts than a web-centric email approach simply doesn’t account for leading to lost opportunities to capture interest.

Making Email Work for the Mobile Consumer
 
To make your email marketing programs work harder and extract more value out of each interaction with a mobile consumer, there are three dimensions to address: Design, Content, and Destinations. 

1.    Design
Consider a design template that’s if not mobile-first, than at least mobile-sensitive. Employ a single column layout consistent with mobile screen dimensions to remove unnecessary pinching, zooming and scrolling and to focus reader attention.  A vertical scroll motion allows for a more natural email reading experience, especially on a mobile device. 

Think about larger fonts, bigger call to action button, and more minimalist colour palettes with high contrast between design elements. Your design should make it extremely easy for recipients to differentiate content elements and provide intuitive, obvious action elements that account for a user who will be grazing information rather than reading deeply. 

I’d also recommend keeping a text only or mobile web optimized version linked from the pre-header. Many Blackberry users will still need this and it’s good practice to be inclusive of all customers in your design (that’s why you’re looking at a mobile-centric design in the first place, after all). 

2.    Content
Mobile email readers will be looking for focussed, attention grabbing content.  Consumption will most likely happen during brief moments of downtime. 

Combine on-the-go relevance with actionable information with a very sharp editing pencil. Clear but attention grabbing calls to action are at an even greater premium in a mobile context.   This may involve rethinking your content organization as the mobile consumer is best served by information that satisfies moments of inspiration or need vs. contemplation.  The best advice is “don’t overdo it”. Information overload will lead to session abandonment as quickly as a poorly designed email. Brevity and clarity will show you’re sensitive to demands on a recipient’s time and attention.

There’s a lot to be gained from allowing recipients to specify ‘web’ or ‘mobile’ versions as well. Knowledge of how they’ll be viewing your emails can give you a glimpse into how content should be prioritized.

3.    Destinations
This is the most important piece. There is no point optimizing design and content for mobile consumption if someone clicks on a link (that’s what you likely want them to do, right?) only to end up on a desktop web experience. All your hard work will be lost.

Building your mobile web destination involves the same content and design sensibilities you’ve applied to your emails.  There’s a lot to be said on this topic and I outlined a foundational lens in a previous post, “Making the Mobile Web a Friendlier Place”. [Stay tuned for a follow up piece on content approaches to your mobile web presence...]

Once you’ve locked down a mobile friendly design, content and destination approach, there are a couple other considerations that can impact your open and engagement rates:

•    Send times: Mobile email consumption is more likely going to be in snatched moments of downtime or media multi-tasking. Consider when those are going to be for your customer. Better yet, allow customers to state when they would like to receive your emails.

•    Cross-channel opt-ins: Mobile email can be a great way to nurture customers into mobile CRM extensions. Provide mechanisms for users to opt-in to SMS programming. Enable coupon redemption by having device ‘show and save’ or ‘show and scan’ capabilities. Push customers to your mobile apps or other content downloads such as videos or wallpapers.

Now, rather than being a ‘blinders on’ promoter of mobile, I’m realistic in that not all marketers need a mobile friendly email program. You may be able to survive without it depending on your audience demographics. Teen and Older demographics are probably not a mobile email/Smartphone sweet spot. But if your customer base includes urban consumers, 18-45, there’s a good chance you have a growing segment that will expect a tailored, even optimized, experience no matter when or how they happen to view your emails.

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Mobile | Mobile Marketing Examples

Mobile + The New Direct

by JCDunn 12. November 2010 12:30

At Digital Cement, we're focused on digital direct marketing. As part of articulating our POV on how specific digital channels can be used in effect customer acquisition efforts, I wrote a whitepaper on mobile as a direct marketing channel.

Here's the intro to give you a flavour for the paper's scope and focus:

Your customers are moving targets. You work hard to get their attention – at home, at work, shopping, going to the movies and out at other public place and events.  The challenge is that it’s hard to know where they are at any given time and whether they’re receptive to what you have to offer.

So imagine if these elusive customers would not only share their locations with you, but also grant you permission to deliver what they need or want when it’s most useful and relevant to them.

Solving customer problems and inspiring customer action anywhere and anytime, but especially at times when your customers need it most, is the promise of mobile marketing. It is also the power of mobile as a direct marketing channel.

Outlined below is a foundation for successfully using mobile in your direct marketing mix. It begins by appreciating three mobile attributes that have shaped customer expectations. Then, it outlines how you can use what you know about your customers to give them a reason and a way to take your brand with them.

This is not a paper for marketers waiting to be convinced that mobile has arrived.

This is a paper for marketers who know that customers would rather lose their wallet than their phone.

I go on to cover:
1.    Mobile's Triple Play - Connectivity, Context and Relevance
2.    Understanding Customer Habits and Preferences
3.    Building Mobile Destinations
4.    Giving Customers a Reason to Visit
5.    Driving Customers to your Destinations
6.    Understanding Customer Activity

The paper is a survey of these areas rather than an exhaustive treatise.  It's meant to provide thought starters for deploying mobile marketing programs in a way that sets the foundation for sustainable growth and verifiable success framed by a customer-centric approach.

You can find the paper here.

Hope you find it interesting and useful. Feedback, as always, is welcome.

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Mobile | Mobile Marketing Examples

Managing Your Mobile Strategy: Introducing the Mobile Maturity Diagnostic

by JCDunn 4. November 2010 17:10

What’s your mobile marketing strategy? Don’t have one? You’re not alone.

Recent research by Forrester found that 57% from a survey pool of 200 global companies either didn’t have one or only in the early stages of developing their mobile strategy. 

If you do have a mobile strategy, that’s excellent. The question then is how you are going to continue to evolve your mobile programming and adapt to emerging technology opportunities and changes in customer habits, preferences, expectations, device use and build on insights from all the data you’ve generated. 

Defining and maturing your mobile strategy requires a thoughtful and diligent approach if you want to deliver genuine and recurring value to your customers and maximize ROI.  It’s more than just porting your web strategy. There are new customer behaviours to understand.  Different dynamics for acquisition, engagement, conversion and retention activities are in play.  Benefits and costs for each mobile tactical channels – advertising, web, apps, SMS, etc... – need to be weighed. A new measurement and analytics process has to be established. 

Digital Cement wants to help you through that process.

We’ve developed the Mobile Maturity Diagnostic so marketers can self-assess the progress of their mobile marketing efforts and gather insight into sustainable and sensible program evolution. 

We’re deliberately channel-agnostic. You won’t find out whether you should use SMS or build an app, for example. Those decisions are unique to every company, brand or targeted customer segment. What you will find out are the steps you can take to make sure you have the right framework for making those decisions.

We’ve broken out mobile strategy into 6 categories:
•    Audience Management
•    Marketing Planning
•    Marketing Implementation
•    Media Management
•    Data + Measurement
•    Integration

Each category asks you to align yourself to the descriptive statement closest to your activity level. Have fun with it. Check out each of the statements as they’ll give you insight into the road ahead.

As you progress through each section, we’ll tally up your score and at the end you’ll receive a snapshot of your mobile maturity status and some prescriptive guidance for next steps.

The Diagnostic has a web and touch screen mobile optimized versions. You can try the mobile version by directing your iPhone, Android or other webkit browsers to the same URL as the website: http://www.digitalcement.com/mobile_ready.

We’re looking at this tool as something that evolves as brand mobile marketing sophistication evolves so your feedback on the content is definitely welcome.

If you’re interested in learning more about how Digital Cement can assist you in developing your mobile marketing roadmap, there’s a form on the site or contact me directly at jdunn@digitalcement.com

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Mobile Marketing Examples

About Digital Cement

We're direct.  We love conversations and connecting for ourselves or on behalf of our great clients.  Chat with us about what we know and love - customer strategy and experience planning, breakthrough creative ideas, email, web, social media, mobile and SEM/SEO. We know that to be successful is to be direct, and can't wait to hear your thoughts.

Visit our website, DigitalCement.com, our check us out on Twitter, Facebook & Linkedin, too!